We Design Systems with People

Our designers and social scientists are expert at engaging with the public—and public servants—to identify solutions rooted in real life.

By designing for every level in a system, we create holistic policy and service products that change how public services deliver value. 

Flow chart of public policy design moving from public officials through program leadership, service mangers, and frontline staff to delivering the service to members of the public.
A vertical chart shows the layers of public policy design going from public officials at the top through program leadership, service managers, frontline staff, and finally, members of the public at the bottom.

We Design at Scale

We form partnerships with government, institutions, and foundations—so we can better serve our mutual clients, the American public. 

We work at the local and the national level to improve policy and services for millions of people across the country.

We’ve conducted research with people and agencies from across the country.

Map of the United States with the states PPL has worked in highlighted

We collaborate with elected officials, federal and local agencies, subject-matter experts, service providers, and members of the public in cities and states around the United States.

A hand-drawn figure speaks into a loudspeaker in a city.

We look for projects that cut across policy arenas and agencies so we can make systemic change.


of our projects have been cross-agency or multi-stakeholder collaborations


institutions, foundations & agencies have partnered with us (some many times)

Selected Project Partners & Funders

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The Public Policy Lab is a tax-exempt

501(c)(3) nonprofit organization.