PPL partnered with the NYC Administration of Children’s Services and the NYC Department of Health & Mental Hygiene to understand what families need to access the right therapeutic and prevention services, then improve intake and inter-agency referral pathways.
We introduced human-centered design principles to the US Department of Health & Human Services’ Centers for Medicare and Medicaid Services, then helped redesign the Medicare Summary Notice, making it more usable and leveraging its ability to empower Americans about their health choices.
Working closely with staff at the NYC Department of Homeless Services and with providers and clients at a dozen homeless shelters, we designed, tested, and evaluated methods to help New Yorkers experiencing homelessness navigate the process of securing permanent housing.
For Louisville Metro Government, we researched links between opioid use and jail overcrowding and designed prototype programs to reduce jailing and improve outcomes of opioid users.
For the US Department of Veterans Affairs, we worked with Deloitte to launch the VA’s new design and insight practice, the Veterans Experience Office, and design a set of onboarding tools, now distributed nationally and on Vets.gov.
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