PPL partnered with the NYC Administration of Children’s Services and the NYC Department of Health & Mental Hygiene to improve inter-agency referral pathways and better understand what families need to access the right therapeutic and prevention services.
For the US Health & Human Service’s Centers for Medicare and Medicaid, we improved the “Medicare Summary Notice,” making it more accessible and leveraging its ability to empower Americans about their health choices.
Working closely with staff at the NYC Department of Homeless Services and with providers and clients at a dozen homeless shelters, we designed, tested, and evaluated methods to help New Yorkers experiencing homelessness navigate the process of securing permanent housing.
For Louisville Metro Government, we researched links between opioid use and jail overcrowding and designed prototype programs to reduce jailing and improve outcomes of opioid users.
For the US Department of Veterans Affairs, we worked with Deloitte to launch the VA’s new design and insight practice, the Veterans Experience Office, and design a set of onboarding tools, now distributed nationally and on Vets.gov.