Toward a Veteran-Centered VA
How can human-centered practices build a more Veteran-centered VA?
Partners & Funders
The Project
The voices of veterans, their families, and those who care for them are not always reflected in the VA’s workflow. For the U.S. Department of Veterans Affairs’ VA Center for Innovation, PPL supported the agency’s first efforts to use human-centered research and design to understand veterans’ needs and experiences.
The Outcome
With the VA, we piloted the discovery stage of a human-centered design process. Veterans were very receptive to this process and expressed gratitude at the VA’s willingness to spend time understanding their perspectives and hearing their stories.
Toward a Veteran-Centered VA
How can human-centered practices build a more Veteran-centered VA?
Partners & Funders
The Project
The voices of veterans, their families, and those who care for them are not always reflected in the VA’s workflow. For the U.S. Department of Veterans Affairs’ VA Center for Innovation, PPL supported the agency’s first efforts to use human-centered research and design to understand veterans’ needs and experiences.
The Outcome
With the VA, we piloted the discovery stage of a human-centered design process. Veterans were very receptive to this process and expressed gratitude at the VA’s willingness to spend time understanding their perspectives and hearing their stories.
