Building Better Processes for Child Protection
How can the providers of children’s services meaningfully contribute to regulatory changes?
Partners & Funders
The Project
NYC’s child welfare agency actively tries to include the voice of families and front-line staff into its program design and evaluation process. PPL collaborated with them to investigate current internal processes and design policies and tools to ensure more user-centered service delivery.
The Outcome
PPL designed a provider-informed change management process for child protective services. The recommendations roadmap we designed is now being used to guide internal development of new systems and policies.
Building Better Processes for Child Protection
How can the providers of children’s services meaningfully contribute to regulatory changes?
Partners & Funders
The Project
NYC’s child welfare agency actively tries to include the voice of families and front-line staff into its program design and evaluation process. PPL collaborated with them to investigate current internal processes and design policies and tools to ensure more user-centered service delivery.
The Outcome
PPL designed a provider-informed change management process for child protective services. The recommendations roadmap we designed is now being used to guide internal development of new systems and policies.
