Public & Collaborative: Designing Services for Housing was an innovative collaboration between the NYC Department of Housing Preservation & Development (HPD), the DESIS Lab at Parsons The New School for Design, and the Public Policy Lab. The project’s goals were twofold — to assist HPD in delivering more effective, efficient, and satisfying services, and to explore ways to facilitate the involvement of community residents in the development of housing-related services in neighborhoods with significant public- and private-sector investment leveraged by HPD. Read more about the project here.

This report reflects on the evaluation of four project pilots and details the later implementation of the piloted programs and tools.