Protected: A to Z: Modernizing Arizona’s Public Notices
How might Arizona modernize its public benefit notices to improve user experience,
expedite benefit delivery, and improve program efficiency?
Partners & Funders
The Project
The State of Arizona Department of Economic Security (DES) provides a range of public benefits programs for residents and recognizes opportunities to improve the ease and efficiency of its communication with applicants and participants. PPL is partnering with the state to modernize key materials—improving clarity, tone, and usability.
The Outcome
PPL will rewrite and redesign the notices associated with multiple state programs with the ultimate goal of increasing administrative efficiency while reducing the time from application to benefit receipt or renewal. Clearer communication will reduce errors, streamline interactions, minimize client frustration, and make better use of public resources.
Protected: A to Z: Modernizing Arizona’s Public Notices
How might Arizona modernize its public benefit notices to improve user experience,
expedite benefit delivery, and improve program efficiency?
Partners & Funders
The Project
The State of Arizona Department of Economic Security (DES) provides a range of public benefits programs for residents and recognizes opportunities to improve the ease and efficiency of its communication with applicants and participants. PPL is partnering with the state to modernize key materials—improving clarity, tone, and usability.
The Outcome
PPL will rewrite and redesign the notices associated with multiple state programs with the ultimate goal of increasing administrative efficiency while reducing the time from application to benefit receipt or renewal. Clearer communication will reduce errors, streamline interactions, minimize client frustration, and make better use of public resources.
