The state of Arizona is working on a multipronged effort to enhance the client experience and operational efficiency of the state’s public benefits programs, including the launch of a new integrated benefits online platform, A to Z Arizona. Once live, the platform will streamline clients’ application to and management of programs including Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF),
Child Care Assistance, and others. As one element of this initiative, DES is focusing on the modernization of program notices—such as application confirmations, eligibility determinations, and renewal notices—sent to members of the public in multiple languages.

Public Policy Lab is partnering with DES to lead the modernization of these notices over the course of eighteen months, with redesigned notices rolling out in stages and implemented at scale by mid-2026. Clear, streamlined communications between clients and agency staff will mean less time spent clarifying requests and correcting errors, increased client satisfaction and response rates, and a more efficient use of the public resources that support these programs.