The vast majority of families that the New York City Administration for Children’s Services (ACS) and its nonprofit partners serve are struggling economically — and ACS is devising new methods for increasing their access to basic economic and concrete resources to support economic stability and boost economic mobility for families and young people.
In collaboration with Chapin Hall, ACS, and ACS’ public and non-profit sector partners, PPL is designing and implementing LIFT: Laying Infrastructure for Families to Thrive. Over three years, PPL will engage families, young adults, ACS providers along with ACS and staff in other city agencies to better understand the operational, administrative, and resource needs related to supporting economic stability and mobility for young people and families served by ACS.
We will facilitate a human-centered process to design, deploy, evaluate, and scale new program models and tools–and the operational infrastructure to support them. Our program models and tools will aim to equip ACS, its partner city agencies, and its network of providers to consistently and efficiently support families’ economic stability and mobility through economic and concrete resources and services.
The ultimate goal of this project is to improve child welfare and juvenile justice outcomes, reduce involvement in the child welfare system, and enhance the well-being of families and youth across New York City.
Research Participants
Stakeholder Types
Data Points
In our first round of discovery, we engaged 103 participants through semi-structured interviews, workshops, focus groups, and surveys. We spoke with a wide range of service users and providers, including: families, young adults, front-line staff, Family Services Units (FSUs), Family Preservation Program teams (FPPs), and subject matter experts (SMEs). To ensure we engaged a range of participants from across ACS’s foster care, child protection, prevention, and juvenile justice programs, we translated all recruitment materials into English, Spanish, Traditional Chinese, and Simplified Chinese.
Our work centered around three inquiry areas:
Journey Mapping Workshops
We worked with ACS staff and providers to map intake, assessment, and referral processes. Together, we explored how data is collected and used across different organizations.
Interviews
We held 30-to-60-minute interviews with participants to explore the unique perspectives, needs, and challenges people face when trying to access economic resources. We developed tailored discussion guides to explore each participant’s role in or experience with connecting to economic resources. All discussion guides were reviewed by parent advocates and ACS Youth Leadership Council members to ensure they resonated with the communities we aimed to reach.
Workshops
We facilitated a series of workshops with ACS providers, SMEs, and FSU/FPP teams to better understand the day-to-day realities of program delivery. Each session was structured around a collaborative program mapping exercise. We asked guiding questions to surface insights and captured responses to reflect participants’ experiences and processes on program maps. Participants walked us through key steps in their program areas—from ACS referrals to post-engagement activities—highlighting how decisions are made around economic resources and concrete support, along with the challenges and opportunities they see moving forward.
Survey
We circulated a survey amongst ACS providers to better understand how service delivery happens on the ground. The survey explored how assessments for economic resources are structured, the tools staff rely on to understand and track individual needs, and the challenges that come up when linking people to support. Providers also shared where they see gaps in service delivery and where they see opportunities.
Here are a few highlights from the stories we heard:
Moving forward, we will use what we’ve learned to help strengthen coordination across services, build support systems, and identify needed resources that are responsive, connected, and equitable. We believe this work will ensure that families and young adults have access to the right resources at the right time as they move toward economic stability and mobility.
PPL is a tax-exempt 501(c)(3)
nonprofit organization.
info@publicpolicylab.org
+1 646 535 6535
20 Jay Street, Suite 203
Brooklyn, NY 11201
We'd love to hear more. Send us a note and we'll be in touch.
We're currently seeking applications for a Graduate Summer Intern. If interested, learn more about the role here.
To hear about future job announcements, follow us on Instagram, Twitter, Threads, and LinkedIn or subscribe to our newsletter.
Enter your email below to subscribe to our occasional newsletter.
Wondering what you’ve missed?
Check out our
The Public Policy Lab is a tax-exempt
501(c)(3) nonprofit organization.
Donate now to support our work; your
gift is tax-deductible as allowed by law.