Using these principles, we developed a comprehensive, scalable design system that directly addresses the usability and operational challenges identified through research and co-design. The system reduces cognitive burden by introducing a unified visual structure grounded in consistent grids, predictable component placement, and plain-language explanations that clarify each section’s purpose. 

We consolidated and standardized all instructions and next steps, eliminating the fragmentation that previously confused filers and pulled clerks into interpretive roles. Contextual cues, such as “Completed by…”, provide labels for job roles, and section-level guidance ensures that users know exactly what information belongs where and why.

The system includes consistent components to resolve the inconsistencies across common form elements, such as:

• Fillable fields, tables, and checkboxes with consistent spacing, alignment, and labeling
• Standardized titles, descriptions, and headers to support quick orientation
• Purpose statements and contextual guidance for sections and notarization blocks
• Clear next-step instructions and navigation markers to reduce ambiguity

To support the use of the system by the Forms Unit staff, we created supporting materials that enable sustainable, long-term use of the design system. These include

• the complete Adobe Creative Cloud component library; 
• a detailed Style Guide outlining rules for typography, layout, and accessibility considerations; 
• a Components Dictionary explaining how and when to use each component; 
• and an onboarding guide that walks staff step-by-step through setting up and using the design system. 

These tools ensure the system is adaptable to both print and digital formats, reduce the need for one-off design decisions, and equip SCAO staff with a scalable foundation for updating and maintaining Michigan’s full library of forms.