Putting People First in NYC Well
How can human-centered design increase access to NYC’s mental-health services?
Partners & Funders
The Project
Each month, NYC Well, the City’s mental health service portal, receives 25,000+ calls, texts, and chats from New Yorkers seeking care. Alongside our partners, we researched and designed tools to improve NYC Well using a human-centered approach.
The Outcome
We created a set of design tools, including a journey map and persona cards, that are helping NYC Well staff design more user-centered services.
Putting People First in NYC Well
How can human-centered design increase access to NYC’s mental-health services?
Partners & Funders
The Project
Each month, NYC Well, the City’s mental health service portal, receives 25,000+ calls, texts, and chats from New Yorkers seeking care. Alongside our partners, we researched and designed tools to improve NYC Well using a human-centered approach.
The Outcome
We created a set of design tools, including a journey map and persona cards, that are helping NYC Well staff design more user-centered services.
