My File NYC is a document storage and sharing website created by the Mayor’s Office for Economic Opportunity (NYCO) to provide New York City residents with a safe and secure place to store their family’s vital documents and share them with City agencies. My File NYC has been piloting at the NYC Department of Homeless Services (DHS) PATH Center since 2022.

The pilot is demonstrating improvements in experiences of families and staff through a reduction of processing time, increased trust and awareness for families with staff, and greater ability for families to retain agency over their digital identity. The pilot findings also prove that My File NYC can be effectively scaled and replicated for other services.

For the New York City Mayor’s Office for Economic Opportunity (NYCO), PPL is supporting an initiative to expand the capabilities and reach of My File NYC. PPL is contributing research findings and human-centered design expertise to support scaling My File NYC’s capabilities to enable document sharing across the city government’s homeless services. Specifically, PPL will identify opportunities to improve My File’s marketing materials as well as the product experience to better meet user needs.