Synced Services
How can we improve collaboration and communication between New York City agencies that serve students living in temporary housing?
Partners & Funders
The Project
Public agencies often lack clear insights into other agencies’ roles and capacities, leading to gaps and redundancies. For the NYC Department of Education and five sister agencies that also serve homeless students, PPL identified opportunities to improve inter-agency collaboration and communication, with the goal of reducing the family burden in interacting with multiple agencies and ultimately improving educational outcomes.
The Outcome
We developed a suite of digital tools to assist families and staff in accessing support services. These tools included a web-based guide for families seeking resources and a survey to help DOE staff ascertain a family’s needs.
Synced Services
How can we improve collaboration and communication between New York City agencies that serve students living in temporary housing?
Partners & Funders
The Project
Public agencies often lack clear insights into other agencies’ roles and capacities, leading to gaps and redundancies. For the NYC Department of Education and five sister agencies that also serve homeless students, PPL identified opportunities to improve inter-agency collaboration and communication, with the goal of reducing the family burden in interacting with multiple agencies and ultimately improving educational outcomes.
The Outcome
We developed a suite of digital tools to assist families and staff in accessing support services. These tools included a web-based guide for families seeking resources and a survey to help DOE staff ascertain a family’s needs.
