Understanding New Yorkers’ Digital Service Needs
How can New York City best design digital services to serve all its residents?
Partners & Funders
The Project
We explored how the City can design and implement digital services that better serve all New Yorkers. We particularly explored the needs of residents who have physical disabilities, are socially isolated, have low literacy skills, or are very low income.
The Outcome
We created the NYC Digital Playbook, the City’s official public statement on design approaches for New York’s digital future. In 2016, Mayor Bill de Blasio launched the Playbook at a public event. Now, as City agencies take on new projects, they use the Playbook’s principles and strategies to guide them in designing new digital tools.
Understanding New Yorkers’ Digital Service Needs
How can New York City best design digital services to serve all its residents?
Partners & Funders
The Project
We explored how the City can design and implement digital services that better serve all New Yorkers. We particularly explored the needs of residents who have physical disabilities, are socially isolated, have low literacy skills, or are very low income.
The Outcome
We created the NYC Digital Playbook, the City’s official public statement on design approaches for New York’s digital future. In 2016, Mayor Bill de Blasio launched the Playbook at a public event. Now, as City agencies take on new projects, they use the Playbook’s principles and strategies to guide them in designing new digital tools.
