Veteran Access to Mental Health Services
How can we make it easier and safer for veterans to seek care for their mental health needs?
Partners & Funders
The Project
Unlike “physical” healthcare, which may require a patient to know very little about what is ailing them prior to gaining care, many mental care access points put the onus on the patient to know what type of provider and treatment to request. For the U.S. Department of Veterans Affairs’ VA Center for Innovation, PPL researched veterans’ experiences accessing mental health care.
The Outcome
We provided recommendations for how to improve access to care across three timeframes. Recommendations included redesigning intake screening forms to be safe and easy; pilot projects, such as PreCheck Veterans for mental healthcare; and system transformations, such as reimagining safe screening and intake processes.
Veteran Access to Mental Health Services
How can we make it easier and safer for veterans to seek care for their mental health needs?
Partners & Funders
The Project
Unlike “physical” healthcare, which may require a patient to know very little about what is ailing them prior to gaining care, many mental care access points put the onus on the patient to know what type of provider and treatment to request. For the U.S. Department of Veterans Affairs’ VA Center for Innovation, PPL researched veterans’ experiences accessing mental health care.
The Outcome
We provided recommendations for how to improve access to care across three timeframes. Recommendations included redesigning intake screening forms to be safe and easy; pilot projects, such as PreCheck Veterans for mental healthcare; and system transformations, such as reimagining safe screening and intake processes.
