Human-Centered Change Management Webinar
Driving meaningful change in public systems is difficult. Without a deliberate strategy for change management, innovative tools and products can end up on the shelf. In this webinar, Public Policy Lab’s design strategy director, John Buckley, shares a human-centered approach to change management — from product design to implementation.
What to Do Before You Engage With the Public: Apolitical Workshop
PPLers Judy Park Lee, Cesay Camara, and Nia Holton-Raphael lead a workshop on ‘what to do before you engage with the public.’Policymakers and nonprofit leaders are increasingly interested in working with designers to help create public policy and deliver social services. Meanwhile, at any given time, 15% of the American public is officially living in poverty – on less than $24,000 a year for a family of four. What tools and approaches do service designers need to deliver impact for public-sector clients and partners, while generating real value for poor and vulnerable communities?
Good Intent is Not Enough
