Design as Governance – Design Observer Podcast

Bridging Disciplines: Service Design and Product Management

In the latest issue of Touchpoint, the journal of service design, PPLers Brielle Mariucci, Meera Rothman, and Isabelle Bradberry reflect on how PPL integrates product management into public sector service design—and the benefits of doing so.

What to Do Before You Engage With the Public: Apolitical Workshop

PPLers Judy Park Lee, Cesay Camara, and Nia Holton-Raphael lead a workshop on ‘what to do before you engage with the public.’Policymakers and nonprofit leaders are increasingly interested in working with designers to help create public policy and deliver social services. Meanwhile, at any given time, 15% of the American public is officially living in poverty – on less than $24,000 a year for a family of four. What tools and approaches do service designers need to deliver impact for public-sector clients and partners, while generating real value for poor and vulnerable communities?

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