Public & Collaborative: Designing Services for Housing was an innovative collaboration between the NYC Department of Housing Preservation & Development (HPD), the DESIS Lab at Parsons The New School for Design, and the Public Policy Lab. The project’s goals were twofold — to assist HPD in delivering more effective, efficient, and satisfying services, and to explore ways to facilitate the involvement of community residents in the development of housing-related services in neighborhoods with significant public- and private-sector investment leveraged by HPD. Read more about the project here.

This report outlines the project, the research methods, the “kit of ideas,” and the resulting pilot proposals. A second report, Evaluating New Housing Services, provides an overview of the pilot evaluation and ultimate implementation.