Michigan Court Form Design System
Project Background Every year, thousands of Michiganders navigate the civil legal system without a lawyer. They’re trying to stay in their homes, manage debt, care for their families, or protect their rights, all through representing themselves in court. However, certain court forms that they need to fill out can be hard to understand. When that […]
Scaling My File NYC
Project Background My File NYC is a document storage and sharing website created by the Mayor’s Office for Economic Opportunity (NYCO) to provide New York City residents with a safe and secure place to store their family’s vital documents and share them with City agencies. My File NYC has been piloting at the NYC Department […]
Laying Infrastructure for Families to Thrive (LIFT)
Project Background The vast majority of families that the New York City Administration for Children’s Services (ACS) and its nonprofit partners serve are struggling economically — and ACS is devising new methods for increasing their access to basic economic and concrete resources to support economic stability and boost economic mobility for families and young people. […]
A to Z: Modernizing Arizona’s Public Notices
Project Background The state of Arizona is working on a multipronged effort to enhance the client experience and operational efficiency of the state’s public benefits programs, including the launch of a new integrated benefits online platform, A to Z Arizona. Once live, the platform will streamline clients’ application to and management of programs including Supplemental […]
Digital Doorways to Public Benefits: Understanding User Experiences with Identity Management
Project Background When people across the United States apply for public benefits online, they may be asked to create a username and account, and in some cases, prove who they are by verifying their identity. “Digital identity” refers to the ways someone represents themself online while “identity proofing” gives a service or system confidence that […]
Observational Research for Vaccines for Children
Project Background In clinics across the country, healthcare workers communicate daily with parents and caregivers about vaccine safety, shaping decisions around their children’s vaccination. To better prepare these workers with effective tools to navigate vaccinationconversations, it is crucial to understand the nature of these interactions and the most effective approaches. RTI International (RTI) is leading […]
Redesigning Federal Programs Around Key Life Experiences: Facing a Financial Shock
HOTMA Template Forms
Project Background The Housing Opportunity Through Modernization Act (HOTMA) aims to increase the flexibility and efficiency of subsidized housing programs by aligning and streamlining required procedures for income review. Ultimately, this added flexibility will ease the administrative burden of Public Housing Agencies (PHAs) and private owners participating in federal voucher programs, simplify the application process […]
Benefits Access
Project Background The New York City Department of Education (DOE) knows that students who are missing school regularly or whose essential needs are not being met — from going hungry to not having glasses to read — face critical obstacles to learning in the classroom. At the same time, many families and students who are […]
Tribal Grant Customer Experience Pilot
Project Background Fifty federal agencies award $1 trillion annually to grant recipients across the U.S., including many Tribal communities. While they provide valuable resources to Tribes, these grants also come with many challenges, including overly burdensome reporting requirements. In addition, many Tribes face unique obstacles—such as limited internet access and lack of trained administrative staff—that […]
