Supporting Small-Business Accessibility in New York City
Building Better Processes for Child Protection
Shelter from Harm Ph1: Understanding Those Who Harm
Better Serving Students in Temporary Housing
Design Patterns for Mental Health
Putting People First in NYC Well
Creating New York City’s First Digital Playbook

Project Background The City of New York believes that digital technologies have the potential to transform lives—to help all New Yorkers achieve a healthy life, a good education, rewarding work, and a secure retirement. All New Yorkers, particularly those who live around the poverty line, use technology to access important services. In 2016, the NYC […]
Designing Busing Services

Project Background In 2013, The New York City Department of Education (NYC DOE) Office of Innovation launched the Chancellor’s Challenge to provide an opportunity for DOE offices to identify an important opportunity for improvement and put it to a design challenge. The Division of Operations and the Division of Specialized Instruction and Student Support submitted […]
Investigating Links Between Opioids & Jail

0 Interviews with justice-involved people 0 Interviews with community-based practitioners Project Background Louisville’s jail facilities had a capacity of nearly 1,800 people, but in 2015 they were over capacity by nearly 25% — a surge driven by arrests related to the opioid epidemic. Because of crowding, people arrested for nonviolent offenses were being housed with […]
Public and Collaborative Housing Services

Project Background Public & Collaborative: Designing Services for Housing was an innovative collaboration between the NYC Department of Housing Preservation & Development (HPD), the DESIS Lab at Parsons The New School for Design, and the Public Policy Lab. The project was made possible through the generous support of a 2012 New York City Cultural Innovation Fund grant awarded by […]