Michigan Court Form Design System
Project Background Every year, thousands of Michiganders navigate the civil legal system without a lawyer. They’re trying to stay in their homes, manage debt, care for their families, or protect their rights, all through representing themselves in court. However, certain court forms that they need to fill out can be hard to understand. When that […]
Scaling My File NYC
Project Background My File NYC is a document storage and sharing website created by the Mayor’s Office for Economic Opportunity (NYCO) to provide New York City residents with a safe and secure place to store their family’s vital documents and share them with City agencies. My File NYC has been piloting at the NYC Department […]
Observational Research for Vaccines for Children
Project Background In clinics across the country, healthcare workers communicate daily with parents and caregivers about vaccine safety, shaping decisions around their children’s vaccination. To better prepare these workers with effective tools to navigate vaccinationconversations, it is crucial to understand the nature of these interactions and the most effective approaches. RTI International (RTI) is leading […]
Supporting Individual Needs Through Medicare Advantage Supplemental Benefits
Project Background Since 2019, The SCAN Foundation (TSF) has funded critical bodies of work to advance understanding of nonmedical Medicare Advantage (MA) benefits to support health-related social needs (HRSNs). This includes a resource center that has become the go-to source for information nationwide, providing easy access to data and insights on benefits, implementation ‘roadmaps,’ and […]
Listening Sessions with Older Americans
Project Background Older Americans encounter challenges aging in place due to various factors, such as limited access to healthcare, inadequate housing options, and social isolation. Federal policymakers want to hear about what older Americans need, especially Americans in underserved parts of the country. To address this, the Interagency Coordinating Committee on Healthy Aging and Age-Friendly […]
The Public Prospective Longitudinal Understanding Study of 65+ Adults (PPLUS65)
Project Background Health and aging policies and systems are typically designed from the perspective of people who run systems, rather than those who use them. Even when advocates, policymakers, and providers do seek to learn from older adults, those engagements often have significant limitations: existing datasets and surveys do not adequately focus on priority populations […]
Medicare Decision-Making
Healthcare & the Digital Divide
Understanding New Yorkers’ Digital Service Needs
Design Patterns for Mental Health
