For our latest PPL15 essay, we revisit a pivotal moment in our organization’s history when we realized our research consent processes were insufficient. With an updated foreword from PPL research director Judy Park Lee, this piece reflects on the unequal power dynamics that can shape research and how we’ve worked to redesign consent practices to center participant agency, transparency, and care.

Our interactive Public Sector Service Design Kit helps you choose the tools most suited for common service-delivery challenges. The kit is made up of twenty-five cards, each one introducing a useful method, divided into five project phases: Plan, Research, Design, Deploy, and Scale.