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Public benefit applications are not only tools for collecting client data—they shape the public’s first impression of your agency and program. Well-designed applications can also reduce staff frustration and improve agency workflows and efficiency. In this webinar, designers from the Public Policy Lab share a human-centered approach to application design, plus lessons learned from the redesign of New York City’s Housing Choice Voucher application.
Andrew Eickmann and Molly Graham, “Benefits Applications: A Human-Centered Approach to Design,” Public Policy Lab, November 20, 2024, webinar, 57:16, https://www.youtube.com/watch?v=v8_Ho2c9k84
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