Federal Programs for Key Life Experiences: Financial Shock
Project Background Millions of American families face financial shocks every year — an unexpected medical bill, the sudden loss of income, a rent increase, or student loans coming out of deferment. For many of these families, a tangled web of information about services, burdensome application processes, and complex payment systems means they miss out on […]
Healthcare & the Digital Divide
Empowering Infection-Control Champions in Healthcare
Activating Network-Sharing at Scale
Improving Veterans’ Enrollment at Medical Centers
Project Background As America’s largest integrated health system, the Veterans Health Administration (VHA) provides essential care to approximately 9 million veterans each year. Veterans can apply for health benefits through five channels — online, by phone, by mail, by fax, or in person at a VA Medical Center (VAMC) — but approximately 70% choose to […]
Roundtables on Community Health Strategy
Designing Veterans’ Experience
0 Veterans engaged for research & testing 0 Cities engaged across the country Project Background The US Department of Veterans Affairs (VA) offers a wide range of benefits for American veterans, but veterans are not always clear on what benefits they’re entitled to — a problem exacerbated by the time that may elapse between military […]
Human-Centered Solutions for Childhood Obesity
Veteran Access to Mental Health Services
Project Background It can take years for a veteran to reach the turning point when they decide to seek mental health care. But it only takes one moment — an unanswered phone, a curt receptionist, a confusing form — to make someone in need give up. Once veterans acknowledge they need help, they face a […]
Toward a Veteran-Centered VA
Project Background The Department of Veterans Affairs (VA) is entrusted with serving those “who borne the battle.” Yet realizing a truly veteran-centered VA has proven difficult: the voices of veterans, their families, and caregivers are not always integrated into the VA’s design and delivery cycles. With an interest in testing new approaches with potential to […]
