Federal Programs for Key Life Experiences: Financial Shock

Federal Programs for Key Life Experiences: Financial Shock

Project Background Millions of American families face financial shocks every year — an unexpected medical bill, the sudden loss of income, a rent increase, or student loans coming out of deferment. For many of these families, a tangled web of information about services, burdensome application processes, and complex payment systems means they miss out on […]

Designing Veterans’ Experience

A close up of a person pointing with both hands at different parts of a paper laid out in front of them.

0 Veterans engaged for research & testing 0 Cities engaged across the country Project Background The US Department of Veterans Affairs (VA) offers a wide range of benefits for American veterans, but veterans are not always clear on what benefits they’re entitled to — a problem exacerbated by the time that may elapse between military […]

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