Laying Infrastructure for Families to Thrive (LIFT)
Project Background The vast majority of families that the New York City Administration for Children’s Services (ACS) and its nonprofit partners serve are struggling economically — and ACS is devising new methods for increasing their access to basic economic and concrete resources to support economic stability and boost economic mobility for families and young people. […]
A to Z: Modernizing Arizona’s Public Notices
Project Background The state of Arizona is working on a multipronged effort to enhance the client experience and operational efficiency of the state’s public benefits programs, including the launch of a new integrated benefits online platform, A to Z Arizona. Once live, the platform will streamline clients’ application to and management of programs including Supplemental […]
Digital Doorways to Public Benefits: Understanding User Experiences with Identity Management
Project Background When people across the United States apply for public benefits online, they may be asked to create a username and account, and in some cases, prove who they are by verifying their identity. “Digital identity” refers to the ways someone represents themself online while “identity proofing” gives a service or system confidence that […]
Observational Research for Vaccines for Children
Project Background RTI International (RTI) is leading a year-long effort to understand the dynamics influencing how childhood vaccine safety information is communicated and accepted within healthcare environments, particularly focusing on the interactions between families and healthcare professionals. This study will focus on: understanding from whom within the healthcare team patients/families prefer to receive vaccine safety […]
Redesigning Federal Programs Around Key Life Experiences: Facing a Financial Shock
HOTMA Template Forms
Project Background The Housing Opportunity Through Modernization Act (HOTMA) aims to increase the flexibility and efficiency of subsidized housing programs by aligning and streamlining required procedures for income review. Ultimately, this added flexibility will ease the administrative burden of Public Housing Agencies (PHAs) and private owners participating in federal voucher programs, simplify the application process […]
Benefits Access
Project Background The New York City Department of Education (DOE) knows that students who are missing school regularly or whose essential needs are not being met — from going hungry to not having glasses to read — face critical obstacles to learning in the classroom. At the same time, many families and students who are […]
Tribal Grant Customer Experience Pilot
Project Background Fifty federal agencies award $1 trillion annually to grant recipients across the U.S., including many Tribal communities. While they provide valuable resources to Tribes, these grants also come with many challenges, including overly burdensome reporting requirements. In addition, many Tribes face unique obstacles—such as limited internet access and lack of trained administrative staff—that […]
Higher Education in Reentry Reimagined
Project Background The State University of New York (SUNY) is committed to providing educational equity for incarcerated New Yorkers, currently serving over 1,000 students across 24 state prisons. When folks exit prison, they may want to continue their education journey. In the upcoming academic year, SUNY will expand academic offerings inside prisons and re-entry supports […]
Supporting Individual Needs Through Medicare Advantage Supplemental Benefits
Project Background Since 2019, The SCAN Foundation (TSF) has funded critical bodies of work to advance understanding of nonmedical Medicare Advantage (MA) benefits to support health-related social needs (HRSNs). This includes a resource center that has become the go-to source for information nationwide, providing easy access to data and insights on benefits, implementation ‘roadmaps,’ and […]
